The Operations Manager, Payroll and Benefits USA/Canada is an individual contributor responsible for managing the payroll and benefit activities of Gen II for their USA and Canada teams, while ensuring compliance with federal, state, and jurisdictional laws and regulations.
Primary Responsibilities Will Include:
Supports maintenance and administration of 401(k) benefit plan processes and provides resolution for time-sensitive benefits issues
Provides support to employees during Annual Enrollment, including co-facilitating information sessions, responding to questions and escalations, and interacting with our recordkeepers/TPA’s to resolve issues and/or questions
Interacts with benefits vendors regarding detailed employee issues and acts as a liaison between vendors and field Human Resources and Payroll
Provides consultative support to current and former employees regarding 401(k) benefit plans
Performs audits to ensure accuracy of plan administration
Run standard reports and creates ad-hoc reports for audits and/or analysis to support 401(k) and benefits program for performance and compliance
Plan and administer all employee enrollment activities for new-hires, annual enrollment, enrollment changes and termination related to health, ancillary, and 401(k) benefits
Assist with tuition reimbursement, loan and distribution review/process, other rewards programs
Supports the development and integration of new and/or existing rewards programs, policies, and procedures to ensure that programs are market competitive, internally equitable, and cost effective
Review census data, determine employee eligibility and participation
Perform annual discrimination testing
Conducts review, analysis and entry of all payrolls related information ensuring compliance with conditions of employment and payroll regulations with all state, federal, US and Canadian territories pay/ taxation laws
Registration of organization entity in multi-state locations as part of growth plan
Maintain competitive position in the local labor markets, and ensure comparability for employees, across all company locations
Counsel management and employees on existing benefits
Multifaceted claim management by remote, in office, hybrid employees
Assist with the Form 5500 preparation, related schedules, audits, and other IRS form
Job Requirements, Skills, Education and Experience:
Bachelor’s degree in finance, accounting, Human Resources, or related field required
5+ years’ experience in United States and Canadian territories for 401(k) and Retirement Benefits administration experience
5+ years’ experience in United States and Canadian territories for benefit strategy, design, and administration
5+ years’ experience in United States and Canadian territories in payroll management
Advanced Excel user (pivot tables, v-lookups, formulas) required
Experience with HRIS systems: UKG Pro required
Understand the Regulatory and Legislative imperatives and impacts related to payroll and DOL regulations (FLSA, Sec 125, ERISA, 409A, HIPAA, etc.)
Knowledge of all pertinent federal and state regulations, filing and compliance requirements.
Advanced Excel user (pivot tables, v-lookups, formulas) required.
Be comfortable with data, running and analyzing reports.
Strong analytical skills with the ability to work through processes, identify and implement process improvements and resolve complex matters.
Applied knowledge of carrier/file feeds highly preferred
The salary range for this position is $100,000-$120,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
Gen II is currently seeking a Treasury Operations Implementation Specialist to join our growing team of professionals. This individual will be actively involved in the services noted below.
Primary Responsibilities Will Include
Serve as the primary point of contact for new and existing clients that are implementing Gen II’s treasury management platform.
Responsible for developing and conducting comprehensive client training.
Develop and provide clients with tools on how to utilize the platform.
Develop a client conversion schedule that is a guide for onboarding existing clients to the platform.
Build and foster client relationships.
Develop relationships and work closely with external vendors that support the platform.
Manage the entire set up process for new and existing clients on the platform.
Serve as a trouble shooting expert to assist clients in completing tasks on the platform.
Collect feedback from users of the platform and provide the feedback to management for purposes of process and product improvement.
Engage additional internal resources as needed to enhance the client experience.
Assist clients with setup forms.
Work with financial institutions to ensure a smooth setup process.
Provide monthly data reports to management on conversion progress.
Help create and modify documented policies and procedures
Serve as backup to Treasury Operations team
Operate in a deadline driven, high volume and evolving environment.
Other assigned projects
Overtime is based on business needs
Upon employment, this Specialist will receive a competitive salary between $50,000 – $75,000, along with a generous benefits package.
Qualifications and Skills
Bachelor’s Degree or equivalent work experience
1-3 years experience in training or client implementation
Experience in developing and conducting training
Payment processing experience
Proficiency with Microsoft Office applications
Strong work ethic
Team player, ability to work well with others internally and externally
Ability to multi-task and meet deadlines
Meticulous attention to detail
Strong organizational and presentation skills
Excellent verbal and written communication skills
High degree of professional poise
Strong relationship building skills
Ability to thrive as part of a team, while also being able to work independently
Desired Attributes
Experience in financial services
1 – 3 years experience in Treasury Management
Experience with advanced technical cloud-based solutions
Project Management experience
Prior professional experience working in an office environment
Gen II is currently seeking Wire Team Associate I (“Associate”) to join our growing team of professionals. This individual will be actively involved in the services noted below on multiple client engagements.
Tasks and responsibilities:
Analyze a high volume of incoming emails, and then route them to the correct client service personnel (composed of accountants and investor service professionals). You will also save many of the emails, and their attachments, to appropriate client folders.
Prepare a high volume of domestic and international wire transfers using online banking portals and third-party systems
Provide support, on an as-requested basis, to the accountants and investor service professionals in the office
Other assigned projects
Overtime is based on business needs
Upon employment, Associates receive a competitive hourly wage between $18.00 – $22.00, along with a generous benefits package.
Qualified candidates will possess the following experience and qualities:
High school diploma, or equivalent
Proficiency with Microsoft Office applications
Strong work ethic
Ability to multi-task and meet deadlines
Meticulous attention to detail
Strong organizational and analytical skills
Excellent verbal and written communication skills
High degree of professional poise
Strong relationship building skills
Ability to thrive as part of a team, while also being able to work independently
Desired attributes:
Bachelor’s degree
Prior professional experience working in an office environment
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
Gen II Fund Services seeks a Sr. Financial Planning (FP&A) Analyst. The role will report to the Manager, Financial Planning and Analysis and support the management reporting framework, business reporting requirements, business transaction support, and financial analysis. The successful candidate will possess structure, attention to detail, quality focus, high energy and flexibility in a high-paced deadline driven organization. This individual will routinely engage with the senior leadership and collaborate with business functional partners. The role and responsibilities will require confidentiality, initiative, sound decision-making, and independent judgment.
Primary Responsibilities Will Include:
Preparation of monthly and quarterly FP&A reporting deliverables
Assist with management reporting framework and key reporting metrics
Develop and highlight performance across business segments
Build out dashboards to monitor business results and provide actionable insights
Assist with the creation of board-level presentations for Senior Management
Support long-range, quarterly, and monthly financial planning processes
Review and enhance documentation of FP&A processes
Engage with and build communication with business functional partners
Assist with ad-hoc reporting on strategic projects
Job Requirements, Skills, Education and Experience:
Bachelor’s Degree in Finance, or equivalent discipline
2-4 years experience
Previous FP&A experience a plus
Ability to manipulate and model large volumes of data and interpret results
Experience with analytical and client relationship management tools is a plus
Ability to handle multiple projects simultaneously
Comfortable working in a fast-paced environment
Excellent communication and analytical skills
Ability to interact with all levels and functions within the organization
The salary range for this position is $80,000-$115,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
The candidate will be a part of Gen II Technology Group. The Application Support Manager is responsible for the maintenance, support, and retirement/upgrade of systems at our firm’s core. The candidate will strategize on the approach, collaborate on business needs, and partner with the in-house team and external providers to measure performance and support needs over time. The candidate will be accountable for client experience and satisfaction based on uptime reliability, performance, and smooth operations of the application’s support including issue resolution. The Production Application Support Manager will be responsible for establishing strong partnerships with those vendors, and in-house development staff and setting clear expectations on application performance, support needs, and frequent issue trends.
Primary Responsibilities Will Include:
Owning the Internal and external client satisfaction and experience
Perform application support leadership functions, such as defining strategy, measuring application performance, impact on infrastructure, defining KPIs, and mentoring team members.
Assist and support business teams on day-to-day requests.
Act as an IT referent for the business users by mastering different in-house platforms and interfaces Responsible for establishing and managing the production support budget.
Responsible for managing Third Party Service providers, support desk etc.
Responsive to a distributed / highly remote user base.
Continue to build best in class Production support desk with service levels for identifying recurring issues and owning the resolution to completion
Cultivate and build a Service Level Agreement and due date focused engineering culture.
Collaborate with your peers and leadership to help define our technical direction and product/project roadmaps.
Communicate frequently with all stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.
Troubleshoot production issues and support triage, reporting, and correction of production software.
Participate in SOC 1 & SOC2 accreditation.
Provide technical support to all Gen II Group branches (onsite and remote)
Work with colleagues to identify IT problems and advise on the possible solution(s)
Configure software solutions as defined by the IT group
Work on IT Administration (creation of new user accounts, password resets, etc.…)
Provide basic training to the employees on the most common applications
Act as a liaison between the Gen II IT Group and partners (resellers, integrators, 3rd application vendors)
Maintain the Gen II Helpdesk Ticketing System
Escalate highly technical issues to the appropriate engineers or Partners
Perform other job-related duties as assigned
Job Requirements, Skills, Education, and Experience:
Comfortable working hands-on while leading and growing a small team.
Demonstrated experience managing support teams and developing direct reports through promotion, performance review communication, accountability, and motivation/engagement.
Deep understanding of how to build an efficient IT support operation including proactive monitoring and high levels of automation.
A history of working in fast-moving environments handling multiple, competing priorities.
Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to various audiences.
2-5 years of experience
Experience/Knowledge of programming in SQL.
Strong Excel skills.
Ability to manipulate large sets of data.
Fast learning and ability to adapt quickly to a new environment.
Ability to prioritize, think independently, and handle multi-tasks.
High analytical ability and thinking out of the box.
Strong attention to details
Fluent in English.
Bachelor’s degree in accounting and related technology experiences a definite plus.
Nice to have:
Knowledge of the Fund Accounting platform
Knowledge of a treasury management system
Knowledge of Private Equity/Real estate or corporate finance
The salary range for this position is $90,000-$150,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidates experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of a minimum of three (3) days a week in our office and two (2) days remotely.
The candidate will be a part of Gen II Technology Group. The IT Director is a success-critical position, only candidates with an immaculate performance record and impeccable business reputation will be considered. The retained candidate needs to have a demonstrated track record of achievements and a relevant experience in a similar position, ideally acquired in a private equity and/or real estate investment management company. International experience is a distinct advantage. The successful candidate needs to demonstrate a strong working knowledge of technology applications tool set for Private Equity with demonstrated hands-on experience.
Primary Responsibilities will include, but are not limited to:
Managing the Private Equity application ecosystem and report writing team
Implementing the IT strategic plan, in connection with the overall strategy of GEN II
Leading managed cloud Infrastructure while maintaining 99.99% uptimes
Improving the efficiency, quality, and security of GEN II
Staying abreast of technology developments and proactively recommending enhancements
Ensuring strong project governance (project prioritization, risk control and progress monitoring)
Managing and supervising IT security, in coordination and under the supervision of the CISO (Chief Information Security Officer) of Gen II
Organizing and providing support and training.
Managing, developing, and motivating the IT team
Coordinating, developing, and maintaining IT policies and procedures in conjunction with compliance and CISO
Supervising Desktop support, Level 1 & 2 support, and managing the MSSP relationship
Own the Helpdesk and workflow tool for IT ticketing
Supervising IT legal obligations (contract management, etc.)
Optimizing IT supplier contracts and service level agreements
Reporting breaches and problems to management
Ensuring the security of the information systems, communication lines, and equipment
Job Requirements, Skills, Education, and Experience include, but are not limited to:
Bachelor s degree or higher in a technical field (i.e. Computer Science, Computer Engineering)
Excellent problem-solving skills and an analytical mind
Strong organization and time management skills
Ability to work independently and also collaboratively as part of a team
Ability to work with cross-functional counterparts Strong interpersonal skills
Keen interest or experience in the Private Equity sector
Be able to demonstrate a hands-on operational approach
Show humility and lead by setting an example.
Excellent interpersonal and communication skills are mandatory
Excellent managerial competencies
Demonstrate initiative and entrepreneurial spirit, a high level of energy and commitment, a strong result orientation, and absolute personal integrity. S/he convinces with a positive attitude and communication, is dynamic and open-minded.
The salary range for this position is $165,000-$215,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of a minimum of three (3) days a week in our office and two (2) days remotely.
The Senior Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.
Primary Responsibilities Will Include
Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
Review and/or process investor on-boarding documentation (Subscription, Tax, and AML documentation)
Review and/or process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates)
Review and/or maintain investor records across multiple internal and external systems
Review and/or prepare ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
Review and/or prepare investor audit confirmations and monthly recurring deliverables
Disseminate and/or review fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms
Track incoming capital call wires and prepare capital distributions payments across various client accounts
Progressive responsibilities to include training of less experienced associates, and first level review of deliverables
Ensure all work is completed in line with the service level agreement
Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
Participate in special projects
Operate efficiently in a deadline-driven, high volume, and ever-changing environment
Qualifications and Skills
Bachelor’s degree, degree in Business Administration or Economics is a plus
2-4 years’ experience in the financial services Industry
Proficiency with Microsoft 365
Private Equity or Hedge Fund Investor Services background a plus
Ability to manage multiple tasks and projects with differing deadlines
Impeccable attention to details
Excellent verbal and written communications
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
Experience with Allvue CRM a plus
The salary range for this position $70,000-$95,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
The Senior Corporate Accountant will be a member of our General Partner (GP) team within the Client Services department and report directly to the Senior Manager responsible for the team. The successful candidate will oversee a portfolio of GP to deliver accurate reporting on different timescales (such as trial balance package, consolidation, annual account statements), book operations (income, fees, loan, invoices, recharge, accruals, etc.), ensure a day-to-day follow up for the cash reconciliation and collect, invoice and compute management fees on a quarterly basis. The successful candidate will be responsible for collecting documents to prepare tax returns and VAT declarations and will interact with the service provider.
The Senior Corporate Accountant will have experience in dealing with stakeholders both within the fund accounting department and with clients. Ideally, this experience will have been gained in the private equity fund services industry and will include working knowledge of typical fund/corporate accounting principles.
SPECIFIC RESPONSIBILITIES
Perform daily cash reconciliations, ensuring transactions are settled in a timely manner
Book daily transactions in the internal accounting system within agreed general partner portfolio timescales
Monitor and manage outstanding / overdue payments
Ensure all supporting documentation is received and filed as per internal procedures
Collect/invoice/compute management fees
Prepare payments by verifying documentation
Liaise with external providers to provide documents supporting the preparation of tax returns and VAT
Provide any information requested by internal teams or clients promptly and smoothly
Other day-to-day administrative tasks as required
Annual, semi-annual and quarterly closing activities, preparation of the trial balance package in accordance, including reconciliation of balance sheet and profit & loss accounts
Train team members on day-to-day activities.
Prepare annual accounts for basic funds including relevant required disclosures and ensure that all local regulatory and accounting standards are met.
Preparation of the consolidation package for internal group reporting
Ensure Gen II Luxembourg Services best practices and key policies are applied, and any significant issues are brought to the managers attention
Review reporting practice and procedures, identifying areas for continuous improvement, and then facilitating change including working closely with both internal and external stakeholders
JOB REQUIREMENTS
BAC+3 in accounting, finance or a similar recognized accountancy qualification
Good knowledge of Luxembourg corporate laws and structures, any specific PERE sector knowledge (e.g. SOPARFI, SICAR, SIF, RAIF, SLP) is considered an asset
SKILLS, EDUCATION AND EXPERIENCE
Excellent interpersonal and communication skills, including contributing to and being part of a strong team spirit
Result-orientated with a sense of responsibility and commitment to delivering quality work
Ability to work autonomously, taking full ownership of assigned responsibilities
Excellent organizational skills complemented by a “can do” attitude
Fluent in English (verbal and written communication), any other language is considered an asset
Competency in Microsoft Word, Excel and Outlook, any knowledge of eFront would be an advantage
Gen II Fund Services seeks an Executive Assistant (EA) who is a self-starter, resourceful, organized, and a good problem solver. The EA will support the Principal of Operations through a variety of administrative tasks and key projects. We are looking for an individual who enjoys being a member of a team, while able to be proactive and able to handle work independently.
Primary responsibilities will include:
Day-to-day support for three executives
Maintain complex and detailed calendars
Needed to assist with billing, AR, contract, and other admin functions
Help format and proofread communications
Generate and meticulously edit proposals, agreements, pitch books, and other documents
Export, manipulate, and format data in Excel for various reporting purposes
Coordinate logistics of both internal and external meetings
Handle travel arrangements
Communicate effectively and collaboratively with internal staff, leadership, and external clients in a professional manner
Maintain and update the digital filing system
Handle regular activities without prompting and advise managers, in advance, of issues or delays
Assist in editing spreadsheets and presentations including printing and binding for client meetings
Work cooperatively with the administrative assistants’ team, in positive partnership to back up each other smoothly
Lead and coordinate ad-hoc projects as requested
Job Requirements, Skills, Education, and Experience:
Minimum of 5+ years of administrative experience required
Minimum of an Associate’s Degree required
High proficiency in MS Office including Microsoft Word, Outlook, PowerPoint, and Excel
Ability to multitask and work quickly
Strong communication skills, professional presence, and excellent organizational skills
Excellent writing and analytical skills
Thoroughness, process, and detail oriented with a dedication to completing tasks with minimal errors in a timely manner
Comfortable working in a fast-paced and changing office environment
Flexible, responsible, dependable, patient, and efficient
Hours: 9am – 6pm with 1-hour lunch – Overtime and flexibility is required as needed to meet business demands
The salary range for this position is $75,000-$105,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
The Investor Services manager is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.
Primary Responsibilities Include:
Ensure staff adherence to Implemented guidelines & best practices surrounding contact & coordination of all client deliverables
Support the implementation of a tactical & strategic roadmap to enhance client & investor experience.
Establish and maintain open channels of communication with all client services teams & Principals to support best in class service
Partner with Gen II technology to Identify and implement centralized workflow system
Engage in monthly information sessions with internal stakeholders to promote best practices and facilitate the execution of op-model changes
Engage in client calls on a regular cadence while effectively addressing client concerns and escalated issues
Identify solutions & implement op-model changes to reduce cycle time on client requests & reporting, while continuing to operate with a low-risk appetite.
Implement & maintain staff heat map to facilitate cross training and reduce key person risk
Ensure the Investor Services team is managed effectively and adheres to all client service level agreements
Perform additional duties as needed to ensure all client deliverables are met.
Supervision, training and evaluation of associates, and supervisors
Operate in a deadline driven, high volume and constantly changing environment
Participate in and lead special projects
Ensure deliverables are executed in line with Gen II best practices, policies and procedures
Ensure overtime is based on business needs
Job Requirements, Skills, Education and Experience:
Bachelor’s degree in Business Administration (concentrations in Accounting, Finance or Economics a plus)
7+ years’ experience in the financial services Industry
Private Equity or Hedge Fund Investor Services background
Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
Ability to manage multiple tasks and projects with differing deadlines
Impeccable attention to details
Excellent verbal and written communication
The salary range for this position is $90,000-$140,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level.
Work Arrangement
All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.
