Investor Services Supervisor – Denver, CO

The Investor Services Supervisor is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline-driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams.

Primary Responsibilities Will Include

  • Acknowledge, review and/or respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed.
  • Coordinate and/or review investor onboarding documentation (Subscription, Tax, and AML documentation)
  • Coordinate and/or review subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact, and wire instruction updates)
  • Coordinate and/or review changes to investor records across multiple internal and external systems
  • Coordinate and/or review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors
  • Coordinate and/or review investor audit confirmations and monthly recurring deliverables
  • Coordinate, disseminate, and/or review fund & investor correspondence (capital call, distribution, partner capital statement, and other sponsor communications) across various investor portal platforms
  • Ensure the accurate tracking of incoming capital call wires and prepare capital distributions payments across various client accounts
  • Responsibilities include supervision, training, and evaluation of associates and senior associates, managing and collaborating on workflow and/or processes associated with client requests, and deliverables.
  • Monitor incoming correspondence, manage task assignments and manage associate workloads
  • Ensure all work is completed in line with the service level agreement
  • Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors
  • Ensure deliverables are executed in line with Gen II best practices, policies, and procedures
  • Participate in special projects
  • Operate efficiently in a deadline-driven, high-volume, and ever-changing environment


Qualifications and Skills

  • Bachelor’s degree in Business Administration or Economics is a plus
  • 4+ years’ experience in the financial services Industry, including 2+ years supervisor experience
  • Proficiency with Microsoft 365
  • Private Equity or Hedge Fund Investor Services background a plus
  • Demonstrate strong customer service/client relationship skills
  • Ability to manage multiple tasks and projects with differing deadlines
  • Impeccable attention to details
  • Excellent verbal and written communications
  • Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus
  • Experience with Allvue CRM a plus

The salary range for this position is $85,000-$120,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offered within that range will depend on the candidate’s experience level.

Work Arrangement

All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of two (2) days a week in our office and three (3) days remotely.

What we offer

  • A challenging and rewarding role in a fast growing organization
  • Opportunities for personal and professional career development
  • Great working environment, competitive salary and benefits
  • Opportunity to be part of an industry leading team known for service excellence